Policies

Shipping

Baseball Batting Cages offers standard UPS Ground Delivery within the continental U.S. We will ship internationally. Please contact our customer service department for more details.

Shipping Times

Baseball Batting Cages offers the continental U.S. standard UPS & FedEx Ground Delivery Services. Our offices are located in Tulsa, Oklahoma and many orders will be shipped from there.

Processing:

Your order will normally be shipped within 2 business days after placing your order. Please contact our customer service department if your order is being delivered by truckline. Our representatives will be happy to assist you in obtaining accurate delivery information and pricing.

Shipping Surcharge:

Some items may have an additional shipping and handling surcharge. (Please refer to individual products for details)

Returns:

We accept returns within 30 days of the invoice date. If a return is needed, please contact us for instructions and a return authorization number. We charge a 10% restocking fee (with a minimum charge of $10.00) for unused products and a 25% restocking and reselling fee, if the product has been used. Incomplete returns will not be accepted. All returns must be complete with all original accessories, parts, and packaging.

Custom orders and any orders that are cut for you are final. Warranty replacement is available for defective products that are covered by a manufacturer's warranty at any time during the warranty period. Customers are responsible for all shipping fees which are non-refundable.

Should you need to return merchandise, please contact our customer service department to obtain a RMA number. (return merchandise authorization)

Repack the merchandise and return it to the following address. Please be sure to include the RMA number on the outside of the box to ensure proper credit.

Baseball Batting Cages, Inc. - 12215 E. Skelly Drive, Tulsa, OK 74128 - RMA #

For your security, please return your merchandise with an insured courier (e.g., Fed Ex, UPS, USPS Parcel Post) and retain your receipt. Baseball Batting Cages, Inc. is not responsible for items damages or lost in transit.

If you are returning merchandise because it is damaged, defective, or it was an incorrect product, Baseball Batting Cages, Inc. will provide a prepaid UPS return label.

Should you have any other questions please contact our customer service department at 888-254-7980.